I ordered some products from HealthKart on October 14th. My order had 8 items and it was shipped on 18th October through Xpressbees. Since I live in a metropolitan city it typically takes 2-3 days for the courier to deliver the product. But here is the shocker; I received it after 8 days i.e. on 26th October. Read Healthkart sends a stone to their customer.
Just last month HealthKart sends a stone instead of Optimum Nutrition Whey Protein. Their team assured me that logistics partner eKart was being investigated. So this time when I placed an order at HealthKart I was little sceptical if ill receive my products or a stone. On 18th October I received good news saying that the product were sent through Xpressbees. This turned out to be a disaster! I get a message on 20th October saying that my home/office was closed. This was surprising since my wife did not take afternoon nap only so that she does not miss the courier. My security never saw Xpressbees courier come to my place.
I called up Xpressbees immediately asking them for an explanation, they said they will send it as soon as possible. On 25th 5pm Xpressbees courier dude finally appears on my doorstep to inform us that he will deliver the products post 7pm. On 25th I get a message from HeathKart saying that they have delivered the products through Xpressbees at my place. I was shocked because I did not receive them. Immediately I called up HealthKart and Xpressbees to raise a complaint. HealthKart was on heir toes and assured me that the products will be delivered soon and they will update me the status at the end of the day. On the other hand Xpressbees customer care executive said that they will raise a complaint and look into it. HealthKart called back and said that they will deliver the products on 26th but Xpressbees did not send me any updates. Below image shows tracking of my products ordered.
Xpressbees have to fix these issues ASAP
Xpressbees have to fix their technology so that they can send tracking information on real time. They have $20M investor funds but it doesn’t look like they are investing in processes and technology. They should also look into improving their customer service and equip them with better technologies so that they can better assist customers. Google review of this startup is 1.2 with 233 customer feedbacks, most of them saying that this startup provides bad service. Amitava Saha, CEO should look into this issue because there are many competitors in logistics and bad reviews can shut down this service. Amitava Saha also founded FirstCry and has $125M investor fund to spend. I have a baby on the way and planned to use FirstCry for ordering baby products. With my experience of Xpressbees I will surely stay away from FirstCry too. HealthKart please look for another courier partner. Read Startup News.